Comprehensive Capital Gold Group Review

Gold IRA Review Company Logo #2
  • Editor Rating

  • Rated 4 stars

    • Capital Gold Group
    • Reviewed by:
    • Published on:
    • Last modified: February 24, 2015
    • BBB (A+ Rating)
      Editor: 100%
    • BCA (AAA Rating)
      Editor: 100%
    • Trustlink (4.6/5)
      Editor: 92%
    • Ripoffreport (14 Complaints)
      Editor: 30%

    About Capital Gold Group

    Since its inception in 2000, Capital Gold Group- a California based, BBB accredited precious metals dealer, has helped many investors safeguard their IRA with precious metals. Their founder, Jonathan Rose, is a registered Financial Consultant. He has been featured in Forbes and is also the host of “The Gold Show” which, with its gold market reports, focuses on bringing people up to date with current economic trends. This show has been syndicated on over 300 radio stations all across America.

    Here is how the Gold IRA process works with Capital Gold Group. Every transaction begins with a verbal order confirmation where your order is reviewed and all the questions are answered. Then an order confirmation number will be provided to you. Next, your Precious Metals IRA Specialist will assist you in signing a document that contains your order details, risks and the terms and conditions. They will also provide you with all the applications necessary to set up your self-directed IRA and will assist you in transferring funds into it. All of Capital Gold Group client’s custodial services are handled by Self Directed IRA Services, Inc. whose storage provider is Delaware Depository.Your order will be shipped to your storage account within 5-21 business days.

    CGG Products and Features

    Capital Gold Group offers Pre-1933 Numismatic Gold Coins, and various types of bullion products such as American Eagle, Austrian Philharmonic, Canadian Maple Leaf, Chinese Panda, and the South African Krugerrand. They also have gold, silver, platinum and palladium bullion bars available in 1 oz., 10 oz. and 400 oz.

    CGG does not offer any refunds except for counterfeit coins. Their website does not offer an option for online purchase. They have a set up fees of $25, annual admin fees of $60. Their annual storage fee for commingled storage is $100 and segregated storage is $200.

    Along with precious metal IRA, they also offer direct delivery of precious metals.

    Capital Gold Group Reviews, Complaints, Ratings:

    Capital Gold Group, Inc.
    (800) 510-9594
    21700 Oxnard St #600, Woodland Hills, CA 91367-7559
    http://www.startwithgold.com/

    BBB: A+ with 2 complaints
    Business Consumer Alliance: Grade AAA with 9 complaints in the last 3 years.
    TrustLink: 4.6/5 based on 158 reviews
    Ripoffreport: 14 complaints

    What do CGG Customers Say?

    Although CGG has mostly positive reviews, the negative feedback should not be ignored. One customer who allegedly purchased 40 Morgan Silver Dollars, failed to receive his order on time. He claimed that CGG didn’t even send him a receipt of payment or any kind of confirmation of his purchase. When he did get his order, he said that the coins were in very poor condition. When he showed his discontent to one of the CGG representative, he refused to work with him. He cautions uninformed investors to be wary about excessive shipping charges and poor product quality.

    A few complaints have mentioned CGG’s use of questionable sales tactics. Another customer alleges that CGG did not handle her IRA rollover process correctly. During the rollover process, the customer claims, CGG took $20,000 from her IRA without authorization and invested in the wrong type of coins. One other complaint filed on Business Consumer Alliance stated that the $1 Silver coins which the consumer purchased were severely worn out and damaged.

    Pros

    • Mostly Positive Reviews on Independent Websites
    • Fairly Diverse Product Catalog
    • Transparent and informational website

    Cons

    • Gold IRAs are NOT their Primary Focus
    • Their Negative Reviews are a bit scary (14 on RipoffReport)
    • NO Refunds except for counterfeit coins
    • Ambiguous Buy-Back Policy
    • Slightly higher fees than most Gold IRA Companies

    Capital Gold Group

    Summary: CGG is very popular among gold investors and its relatively solid track record places them above average than other gold investment firms. However, Capital Gold has an ambiguous buy back policy which might prove to be a problem for those looking to liquidate their precious metals down the road. As far as precious metals IRAs go, they do offer the service but it’s not their primary focus (their model appears to revolve more around expensive numismatics). CGG is very transparent and their website is very informational, although a little overwhelming.
     
    When compared to its counterparts, CGG ranks among the top. But its additional IRA charges, lack of a digital IRA application and the few but very telling consumer complaints places it second to our most recommended precious metal firm: Regal Assets, Read our Complete Regal Assets Review Here.
     
    Regal has an A+ BBB rating, AAA BCA ratings and 5/5 Trustlink rating based on 600+ reviews. Click here to order Regal’s Free Gold Investing Guide.

    Rating
    Rated 4 stars